OVERVIEW
Genus Technologies helps organizations modernize Enterprise Resource Planning (ERP) execution by using ServiceNow as the system of action layered on top of SAP. This approach maintains a clean ERP core, keeping your technology as close to its standard functionality as possible, while accelerating innovation, improving user experiences, and reducing technical debt.
BUSINESS CHALLENGE
ERP systems like SAP excel as systems of record but are not designed for dynamic, human-centered workflows. Customizing these environments to handle supplier collaboration, PO changes, approvals, or invoice disputes can be costly, slow, and risky.
Customizing SAP specifically for complex Source-to-Pay workflows often introduces challenges that extend well beyond the initial project. These initiatives frequently require specialized third-party integrators, add layers of custom code that become difficult to maintain, and create solutions that are harder to upgrade with new SAP releases.
Over time, this increases operational risk and reduces an organization’s ability to stay agile and current. Organizations need a modern way to automate and orchestrate source-to-pay (S2P) processes without disrupting SAP.
THE GENUS + SERVICENOW SOLUTION
Genus enables organizations to extend SAP through ServiceNow’s workflow, AI, and experience layers. With standard integrations and a clean-core strategy, organizations can:
> Streamline procurement, supplier management, and AP workflows
> Improve cycle time and data quality through guided processes
> Reduce SAP over-customization and technical debt
> Elevate employee and supplier experiences
> Lower training, support, and operating costs
KEY CAPABILITIES
> Modern UX for procurement and AP teams
> AI Agents for autonomous and assisted S2P tasks
> Standard integration patterns for rapid deployment
> Real-time or on-demand data synchronization with SAP
> Intuitive supplier and employee self-service
EXAMPLE SCENARIOS
> PO creation, edits, and status tracking across ServiceNow and SAP
> Supplier information updates synchronized across systems
> Invoice visibility and collaboration for employees and suppliers
> Virtual Agent queries to SAP or Ariba catalogs
> Automated credit memo creation when negative receipts occur
BUSINESS OUTCOMES
> Speed: Faster procurement and AP cycle times
> Adoption: Users operate in ServiceNow instead of SAP screens
> Cost: Lower total cost of ownership through consolidation
> Risk: Better governance with complete audit trails
SOLUTION SPOTLIGHT
To learn more about modernizing Source-to-Pay with ServiceNow as the System of Action for SAP, read and download the Solution Spotlight
Reach out to sales@genustechnologies.com for more information.
